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Submission SUB-B2C6-000782 (Anonymous)

Submission reference
Submission type
General submission
What are your three main problems or concerns with the NDIS?

1. There are inconsistencies when it comes to approved funding, same level of support needs with completely deferent funding for no particular reasons.
in some cases, we as providers struggle to understand how one coordinator is able to things approved that others cannot.
2. Registered Plan Manager allowed to be service providers for the same client, representing conflict of interest and affecting other service providers.
Plan Managers are able to mover funds from one core to anther to cover certain support/service they provide themselves to the client, leaving other
providers out of pocket if and when funds runout. This actually happened to us and left us with more than $10k out of pocket.
3. Some registered providers allowing parents/ guardians to work for the providers and manipulating the system to their advantage.

How do these three main problems affect you and/or others?

1. This makes it hard for us to deliver a consistent service equally to participant with same support needs, ie. wheelchair participant funded @1:2, how could
this be possible to support.
2. it leaves us at the mercy of the plan manager if and when the fund runs out, plan manager ensures all their own invoices are paid first and we chase our
own invoices being sent to NDIS for manual payments, in most cases it never gets paid.
3. When we advertise for position vacant, parents/ guardians apply, then we inform them of the conflict of interest and other provider for the same family
hires them.

What do you think are possible solutions to those problems?

1. The funding approval process needs to be standardized, taking in considerations with clear outlined steps for coordination process, as some coordinators
take the easy way out and accept what they get given, especially with families with limited knowledge of the system.
2. Plan Managers should not be allowed to be service providers for the same client.
3. Parents/ Guardians should not have any relationship with providers regardless.

What parts of the NDIS are working well for you?

The payment system.

Is there anything else that you would like to tell the NDIS Review?

Consistency is much better than perfection.