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Submission SUB-B8V6-000042 (Michelle Roger)

Submission reference
SUB-B8V6-000042
Individual's name
Michelle Roger
Submission type
General submission
What are your three main problems or concerns with the NDIS?

1. Having too many levels of administration.
2. Not having a consistent contact point.
3. Not having people who understand disability on the forefront of making decisions.

How do these three main problems affect you and/or others?

1. Too many levels of administration means an excessively expensive program. It also means a lot of buckpassing to the layers above as far as the decisions being made.
2. Not having a consistent contact point means that I feel like I have to repeat my story on multiple occasions, and that I am just a randon 'client', not a family and a human with a story, cause and knowledge that I bring, and a plan.
3. Not having people who understand disability on the forefront of making decisions is really unfair on both the clients and the decision makers. We all need to make educated decisions. People need to have lots of background knowledge to make strong decision processes.

What do you think are possible solutions to those problems?

Reduce the number of staff employed by the NDIS by half and give staff a lot more choice and control so they can do their job more quickly and efficiently. Use the levels of management simply for accountability for their staff.

What parts of the NDIS are working well for you?

NDIS has validated the needs of our child and our family.