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Submission SUB-C3B7-003310 (Anonymous)

Submission reference
Submission type
10 areas for improvement
How can we empower you through the planning process?

The NDIS needs to prioritise putting recourses into training NDIS staff and giving them the time to support families properly (e.g., listen, respond, give information, support them to link into community-based activities etc.) KPIs are based on numbers through the door, caseloads are high and NDIA staff who do take the time to really listen to the participant are penalised for not making KPIs.

What is the best way to provide supports for those not in the NDIS?

In the early childhood sector money from the government has been put into the NDIS and community health and other community-based activities have not had adequate funding. In the early years money needs to go into community health, community workers, building the community supports for families, therapy and a support into childcare, pre-school and school settings. Looking at health and development in a more holistic way. The NDIS then can be for children with disability or more complex developmental delay and referred into by community health/education.

How you would define reasonable and necessary?

it is value for money.
specific to a child's/person's goals
is not a mainstream item.
has evidence to show it is effective.

What is the best way to support children with disability… and those with emerging developmental concerns?

Community health and education are the services that should be providing support for children with developmental concerns. They are able to provide clinical multidisciplinary based and functional assessment in the community in which they are situated. They have highly qualified professionals within a more holistic health service, and they are best placed to support children and their families, identify when a child has a more significant delay/disorder or disability and then refer into a service/scheme such as the NDIS. The NDIS should work in partnership with community health and Education. More funding needs to be placed into the services already in the community and not to the NDIA.

How can the market be better designed, structured and supported?

Private service providers need to be regulated by government and have access to grants that support their health/disability work. The private sector's prime aim is to make a profit. It is hard to make profit and do health well. In particular my experience is that larger organisation is run in a way the burns out their therapy staff. Burnt out therapist do not make good therapists. The time, effort and passion that is put into being and providing a good service is very undervalued and underestimated.