… carers [are] often put in difficult situation of trying to navigate and find services. This is a hit and miss lucky dip scenario, where one has no idea of the quality of service.– Anonymous 179 Accessible, timely and reliable information to improve market functioning and scheme integrity Payment and pricing frameworks to improve incentives for the delivery of quality supports Continuous quality improvement Market monitoring and coordinating NDIS markets Access to supports for First Nations communities and all participants in remote communities A responsive workforce that delivers quality supports Safeguarding that is empowering and tailored to individuals, their service needs and environments A new risk-proportionate model for regulation of providers and workers Reduction and elimination in the use of restrictive practices Effective quality and safeguarding institutions and architecture across the full disability ecosystem Book traversal links for Part two: Markets and support systems that empower people with disability ‹ A more diverse and innovative range of inclusive housing and living supports Up Accessible, timely and reliable information to improve market functioning and scheme integrity ›